betiji Privacy Policy — Your Data, Your Rights
This Privacy Policy explains exactly what personal information betiji collects when you use our platform, how that information is used, who it may be shared with, and the rights you hold over your own data at all times.
1. Introduction & Scope
Who this Privacy Policy applies to, what it covers, and betiji's commitment to handling your personal data responsibly.
What This Policy Covers
This Privacy Policy applies to all personal data collected by betiji through the betiji website, mobile interface, customer support channels, and any associated promotional communications. It describes our practices as data controller.
Who It Applies To
This policy applies to all visitors to the betiji website, all registered betiji account holders, and anyone who contacts betiji's customer support team — regardless of whether a deposit or bet has been placed.
Our Commitment
betiji is committed to processing personal data fairly, lawfully, and transparently. We collect only what is necessary for legitimate operational and regulatory purposes and do not sell personal data to third parties for marketing.
This Privacy Policy ("Policy") is issued by betiji ("betiji", "we", "us", "our") and applies to all personal data we process in connection with your use of the betiji platform. By registering a betiji account, making a deposit, placing a bet, or otherwise using any feature of our platform, you acknowledge that you have read and understood this Policy.
betiji operates as an internationally licensed offshore online betting and casino platform serving players in Bangladesh and other permitted jurisdictions. Our platform is delivered exclusively in English. All data processing described in this Policy is conducted in English and all data subject communications will be handled in English.
This Policy should be read alongside betiji's Terms & Conditions and Responsible Gaming Policy, both of which are accessible from the footer of this page. Where this Policy refers to specific definitions used in those documents — such as "KYC", "bonus", or "account closure" — those terms carry the meanings given to them in the Terms & Conditions.
2. Data We Collect
The categories of personal data betiji collects, the sources from which it is obtained, and the legal basis for each category of processing.
betiji collects personal data through three primary channels: directly from you when you register or interact with the platform; automatically through your use of the website and its technical systems; and from third parties such as payment processors and identity verification services. The table below summarises the main categories of data we collect.
| Data Category | Examples | Source | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, date of birth, NID / passport number, photograph | Provided by you at registration / KYC | Contractual necessity; legal obligation (KYC/AML) |
| Contact Data | Email address, mobile number (bKash/Nagad registered number) | Provided by you at registration | Contractual necessity |
| Financial Data | bKash number, Nagad number, Rocket number, bank account details, deposit/withdrawal history | Provided by you; payment processor records | Contractual necessity; legal obligation (AML) |
| Transaction Data | Bet records, game history, bet amounts, winnings, bonus claims | Generated automatically by platform activity | Contractual necessity; legitimate interests (fraud prevention) |
| Technical Data | IP address, device type, browser type, operating system, session duration, page views | Collected automatically via cookies and server logs | Legitimate interests (security, platform improvement) |
| Communications Data | Live chat transcripts, support emails, complaint records | Generated when you contact betiji support | Contractual necessity; legitimate interests (quality assurance) |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, cooling-off periods, session time alerts | Set by you via account settings; recorded by platform | Legal obligation; vital interests |
Data We Do Not Collect
betiji does not collect or store your full payment card number or CVV — card transactions are processed through a PCI-DSS compliant payment gateway and betiji receives only a masked reference token. betiji does not collect biometric data beyond identity photographs submitted as part of KYC. betiji does not collect data relating to your racial or ethnic origin, religious beliefs, political opinions, or sexual orientation.
4. How We Use Your Data
The specific purposes for which betiji processes your personal data and the legal basis that applies to each purpose.
betiji processes personal data only for defined, legitimate purposes. We do not use personal data for automated profiling that produces legal or similarly significant effects on players, and we do not use personal data to make automated decisions about bet acceptance or account closure without human review being available.
Core Purposes
- Account management: Creating and maintaining your betiji account, processing your registration, verifying your identity, and managing your account settings and preferences;
- Transaction processing: Processing deposits via bKash, Nagad, Rocket, Upay, and bank transfer; processing withdrawal requests back to your registered payment method; maintaining transaction records for audit and reconciliation;
- KYC and anti-money laundering compliance: Verifying your identity and age using submitted documents; screening against sanctions and watchlists as required by betiji's licensing obligations;
- Fraud prevention and platform security: Detecting and preventing duplicate accounts, bonus abuse, unauthorised access attempts, and other prohibited conduct using device fingerprinting, IP analysis, and behavioural analytics;
- Customer support: Responding to your queries, complaints, and dispute submissions; maintaining records of support interactions for quality assurance and training;
- Responsible gaming: Recording and enforcing deposit limits, cooling-off periods, self-exclusion decisions, and session time reminders you have set on your account;
- Platform improvement: Analysing aggregated usage data to identify performance issues, improve navigation, and develop new features that serve Bangladesh players better;
- Promotional communications: Sending you information about betiji bonuses, promotions, and seasonal offers — only if you have not opted out of marketing communications. You can opt out at any time via account settings or by contacting support.
What We Do Not Do With Your Data
- We do not sell your personal data to any third party;
- We do not share your data with third-party advertising networks for behavioural targeting;
- We do not use your data to build profiles for sale to data brokers;
- We do not use your financial transaction data for any purpose other than processing your betiji account transactions and meeting our AML obligations.
5. Data Sharing & Disclosure
The limited circumstances in which betiji shares your personal data with third parties, and the safeguards that apply.
betiji does not share personal data with third parties except in the specific circumstances described below. In all cases where sharing occurs, betiji requires the recipient to maintain appropriate technical and organisational safeguards for the data received.
Payment Processors
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, betiji shares the minimum necessary financial data with the relevant payment processor or banking partner. This typically includes your registered mobile number (for MFS transactions) or bank account reference. Payment processors are contractually prohibited from using this data for any purpose beyond processing the specific transaction.
Identity Verification Providers
For KYC processing, betiji may use a third-party identity verification service to review NID or passport documents. Such providers are engaged as data processors acting on betiji's instructions and are not permitted to retain your identity documents beyond the verification review period.
Game Software Providers
When you play games on the betiji platform provided by Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, or other licensed studios, a session token and relevant game parameters are passed to the provider's game server. betiji does not pass personally identifiable information beyond what is necessary to authenticate the game session. Game providers are bound by contractual data processing terms.
Legal and Regulatory Disclosure
betiji may disclose personal data to a competent authority, law enforcement body, or court where required to do so by a valid legal obligation, court order, or regulatory direction. In such cases, betiji will disclose only the data specifically requested and will notify the affected player where it is legally permissible to do so.
Business Transfers
In the event that betiji is involved in a merger, acquisition, or sale of all or substantially all of its assets, player personal data may be transferred to the acquiring entity as part of that transaction. betiji will notify affected players via the email address registered on their account prior to data being transferred and prior to their data becoming subject to a different privacy policy.
6. Data Retention
How long betiji retains your personal data and the criteria used to determine retention periods.
betiji retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data (active accounts) | Duration of account + 5 years after closure | AML / KYC regulatory obligation |
| Transaction and betting records | 5 years from date of transaction | Financial audit trail; AML compliance |
| KYC documents (NID, passport scans) | 5 years from account closure | Regulatory requirement |
| Customer support communications | 3 years from last interaction | Dispute resolution; quality review |
| Technical / server log data | 12 months | Security monitoring; fraud detection |
| Marketing preference records | Until opt-out + 1 year | Evidence of consent status |
| Self-exclusion records | Permanent (no deletion) | Responsible gaming safeguard |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. Anonymised and aggregated data — which cannot identify any individual — may be retained indefinitely for statistical and analytical purposes.
Self-Exclusion Data — Special Rule
Records of self-exclusion decisions are retained permanently and are never deleted, even following the expiry of the exclusion period. This ensures that betiji can honour any future re-exclusion requests and maintain a complete responsible gaming record for the player. This permanent retention is in the player's own interest and is not reversible.
7. Your Privacy Rights
The rights you hold over your personal data as a betiji player, and how to exercise them.
Right of Access
Request a copy of all personal data betiji holds about you. betiji will respond within 30 days of a verified request with a structured data export in English.
Right to Rectification
Request correction of any inaccurate personal data betiji holds. Contact support with documentary evidence of the correct information and we will update records promptly.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to betiji's legal retention obligations described above.
Right to Restriction
Request that betiji restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Right to Data Portability
Request a machine-readable export of the personal data you have provided to betiji, in a structured, commonly used format such as JSON or CSV.
Right to Object
Object to betiji processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
How to Exercise Your Rights
To exercise any of the rights listed above, contact betiji's support team via live chat on the platform or by sending a written request to [email protected] (plain text — not a clickable link). Please include your full registered name, your registered email address, and a description of the right you wish to exercise. betiji will acknowledge your request within 5 business days and respond in full within 30 calendar days. Where a request is complex or involves a large volume of data, betiji may extend the response period by a further 30 days and will notify you of the extension.
Identity Verification for Rights Requests
To protect your privacy and prevent unauthorised access to your data, betiji is required to verify your identity before processing any data rights request. We will ask you to confirm at least two identifying details from your registered account. If we cannot verify your identity with sufficient confidence, we reserve the right to decline the request and ask you to provide additional verification.
8. Contact & Data Enquiries
How to reach betiji with privacy questions, data requests, or complaints about our data handling practices.
Live Chat Support
betiji's 24/7 English-language support team is available via live chat on the betiji platform. Live chat is the fastest way to raise a data query or initiate a rights request. Response times are typically under 5 minutes.
Email (Plain Text)
For formal data rights requests or written privacy complaints, contact betiji at [email protected] — plain text, not a clickable link. Include your registered username and a clear description of your request.
Response Timelines
Acknowledgement within 5 business days. Full response to data rights requests within 30 calendar days. Urgent security concerns — such as suspected unauthorised account access — are treated as priority and escalated within 24 hours.
Privacy Complaints
If you believe that betiji has handled your personal data in a manner that violates this Privacy Policy or applicable data protection principles, you have the right to raise a formal complaint. The process for doing so mirrors betiji's general dispute resolution procedure described in the Terms & Conditions:
- Step 1: Contact betiji support via live chat and describe your concern. Most privacy issues are resolved at this stage.
- Step 2: If unresolved, submit a formal written complaint to [email protected] (plain text) with the subject line "Privacy Complaint — [your registered username]". betiji will respond in writing within 5 business days.
- Step 3: If betiji's response does not satisfy your complaint, betiji will provide information about any available escalation pathway, including the applicable licensing authority's complaints mechanism where relevant.
Changes to This Privacy Policy
betiji reserves the right to update this Privacy Policy at any time. When material changes are made, betiji will notify registered players via an in-platform notification on next login and, where appropriate, by email to the registered address. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent change. Continued use of the betiji platform following the effective date of an updated Policy constitutes your acceptance of the revised terms.
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